Our Goal
We want you to be satisfied with your purchase. If you have questions or concerns
about an order, we encourage you to contact us so we can help.
 
Returns and Refund Eligibility
Due to the nature of over-the-counter healthcare products, we generally do not accept
returns of opened or used products for safety and quality reasons.
 
Refunds or replacements may be considered under the following circumstances:
 
 – You received a damaged, defective, or incorrect product
 – Your order arrived expired or compromised
 – Your order was lost or damaged during shipping
Requests must typically be made within 5 days of delivery.
Non-Refundable Items
The following items are not eligible for refunds:
 
 – Opened or used products (unless defective)
 – Products damaged due to improper storage or use
 – Clearance or final-sale items (if applicable)
How to Request a Refund
To request a refund or replacement, please contact our customer support team and
include:
 – Your order number
 – A brief description of the issue

 – Photos of the product and packaging (if applicable)
We may request additional information to help resolve the issue.
Refund Method
If approved, refunds will be issued to the original form of payment. Processing times
may vary depending on your payment provider.
Shipping Costs
Shipping charges are non-refundable unless the return is due to our error or a
damaged/defective product.
Order Cancellations
Orders may be canceled before they are shipped. Once an order has shipped, it cannot
be canceled.
 
Third-Party Purchases
If you purchased our products through a retailer or online marketplace, their return and
refund policies will apply. Please contact the place of purchase directly.
 
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Changes will be
posted on this page.
 
Contact Us
If you have questions about this Refund Policy or need assistance with an order, please
contact us using the information provided on our website.