{"id":1813,"date":"2026-01-20T00:35:53","date_gmt":"2026-01-20T00:35:53","guid":{"rendered":"https:\/\/stratuspharmaceuticals.com\/?page_id=1813"},"modified":"2026-01-20T00:46:24","modified_gmt":"2026-01-20T00:46:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/stratuspharmaceuticals.com\/?page_id=1813","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1813\" class=\"elementor elementor-1813\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5446dd6 e-flex e-con-boxed e-con e-parent\" data-id=\"5446dd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e28ece e-con-full e-flex e-con e-child\" data-id=\"4e28ece\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-adaefd8 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"adaefd8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f24a058\" data-id=\"f24a058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d39ceaf elementor-widget-divider--view-line_text elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"d39ceaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tRefund Policy\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fefd3c1 elementor-widget elementor-widget-text-editor\" data-id=\"fefd3c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Our Goal<\/strong><br \/>We want you to be satisfied with your purchase. If you have questions or concerns<br \/>about an order, we encourage you to contact us so we can help.<br \/>\u00a0<br \/><strong>Returns and Refund Eligibility<\/strong><br \/>Due to the nature of over-the-counter healthcare products, we generally do not accept<br \/>returns of opened or used products for safety and quality reasons.<br \/>\u00a0<br \/>Refunds or replacements may be considered under the following circumstances:<br \/>\u00a0<br \/>\u00a0&#8211; You received a damaged, defective, or incorrect product<br \/>\u00a0&#8211; Your order arrived expired or compromised<br \/>\u00a0&#8211; Your order was lost or damaged during shipping<br \/>Requests must typically be made within 5 days of delivery.<br \/><strong>Non-Refundable Items<\/strong><br \/>The following items are not eligible for refunds:<br \/>\u00a0<br \/>\u00a0&#8211; Opened or used products (unless defective)<br \/>\u00a0&#8211; Products damaged due to improper storage or use<br \/>\u00a0&#8211; Clearance or final-sale items (if applicable)<br \/><strong>How to Request a Refund<\/strong><br \/>To request a refund or replacement, please contact our customer support team and<br \/>include:<br \/>\u00a0&#8211; Your order number<br \/>\u00a0&#8211; A brief description of the issue<\/p><p>\u00a0&#8211; Photos of the product and packaging (if applicable)<br \/>We may request additional information to help resolve the issue.<br \/><strong>Refund Method<\/strong><br \/>If approved, refunds will be issued to the original form of payment. Processing times<br \/>may vary depending on your payment provider.<br \/><strong>Shipping Costs<\/strong><br \/>Shipping charges are non-refundable unless the return is due to our error or a<br \/>damaged\/defective product.<br \/><strong>Order Cancellations<\/strong><br \/>Orders may be canceled before they are shipped. Once an order has shipped, it cannot<br \/>be canceled.<br \/>\u00a0<br \/><strong>Third-Party Purchases<\/strong><br \/>If you purchased our products through a retailer or online marketplace, their return and<br \/>refund policies will apply. Please contact the place of purchase directly.<br \/>\u00a0<br \/><strong>Policy Updates<\/strong><br \/>We reserve the right to update or modify this Refund Policy at any time. Changes will be<br \/>posted on this page.<br \/>\u00a0<br \/><strong>Contact Us<\/strong><br \/>If you have questions about this Refund Policy or need assistance with an order, please<br \/>contact us using the information provided on our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Our GoalWe want you to be satisfied with your purchase. If you have questions or concernsabout an order, we encourage you to contact us so we can help.\u00a0Returns and Refund EligibilityDue to the nature of over-the-counter healthcare products, we generally do not acceptreturns of opened or used products for safety and quality reasons.\u00a0Refunds [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1813","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=\/wp\/v2\/pages\/1813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1813"}],"version-history":[{"count":4,"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=\/wp\/v2\/pages\/1813\/revisions"}],"predecessor-version":[{"id":1818,"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=\/wp\/v2\/pages\/1813\/revisions\/1818"}],"wp:attachment":[{"href":"https:\/\/stratuspharmaceuticals.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}